Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Last updated November 01, 2023



This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://tosomba.com/term-conditions/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store and curbside pickup is available for Certain purchases, “Ship to strore” purchases . Pickups are available Monday – Friday from 10:00 AM – 4:30 PM. An email confirmation will be sent to you when your order is ready for pick-up. Our curbside pickup is contactless. Please come to our walk-up window with a mask on to pick up your order

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on Orders over $50, non-sale items only for __________.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:


Lubumbashi, Goma, Kisangani, Mbuji Mayi,
3-7 Business Days		Standard
3-7 Business Days		International
13-16 Days Standard
7-9 Days Express
Same Day Delivery (Kinshasa Area Only, Order by 12pm PT)
Same Day
__________
FREE Over $200
FREE Over $100
$30 Express
FREE over $100
__________
$10 under $200
$2 under $100
$20 Standard
$5 Under $100

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Once your order is packaged, we will send an email with your tracking information.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping is not valid on international orders.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://tosomba.com/returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

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